1.How will my package be shipped? Standard shipping method is FedEx Ground. Optionally, we ship US Priority mail, FedEx Overnight or FedEx Economy 2-day. For more information about shipping, please contact us.

2.Can I use my FedEx account number for orders? Yes. For assistance, please contact us or call 410-212-5117 with your order number.

3.How are my items shipped? All items are carefully packaged to prevent damage during transit. Accent Art & Frame ships with a variety of carriers to provide the best service and lowest cost for our customers. Generally items are shipped by FedEx Ground.

4.Can I request a packaging method? We do not currently offer options on packaging methods. All items are securely packaged in an appropriately-sized box with packing material to prevent shaking and damage during shipping.

5.Can you ship to a P.O. Box? Can you ship to an APO? Yes, within certain guidelines. USPS delivers packages 11" x 14" and smaller to a P.O. Box. Larger framed items must be shipped to a street address. Note also that for items shipped to a street address, a phone number is required. We can also ship to an APO. This can only be done through the USPS.

6.How do I ship items somewhere other than to my billing address? It's easy. During checkout, you are provided the option to enter a shipping address that is different than the billing address.

7.Is my package insured? Accent Art & Frame guarantees your satisfaction and we will give you a refund, an exchange or a replacement for purchased items you are not satisfied with. In the remote event that your package is lost or damaged upon arrival, please contact us or call 410-212-5117.

8.How do I know that my item has shipped? After your order has shipped, you should receive an email with a link to the carrier's tracking page. If for any reason you do not receive correspondence, you may login to your account to view the current status. If you need additional help, please contact us.

9.What if I have not yet received my order but it shows that it has shipped? Shipping times can vary depending on location and carrier. The carrier will provide a delivery time estimate when tracking your order. If that date has passed or you have any other concerns about your order, please contact us.

10.When will my order arrive? This varies based upon where you live and the shipping method used. Once we ship your order, we will email you a confirmation with a link to the tracking page of the shipper we used to deliver your product. Delivery time averages 2 to 5 business days once your item(s) leave our facility. Please contact us with any additional questions.

11.What is your return policy? We offer a 100% satisfaction guarantee. If for any reason you're not completely satisfied we will gladly accept a return for exchange or for refund (less S&H), provided the item is returned within fifteen (15) days from date of shipment. If you have any questions, please contact us.

12.How do I return an item? We will gladly accept a return for exchange within fifteen (15) days from date of shipment.

To return a Accent Art & Frame purchased item

Include your receipt with the products you are returning. If you do not have your original receipt, please include a separate sheet of paper including the order number, name, address and a brief reason why this item(s) is being returned. This will help in processing your return faster.

Accent Art & Frame may be unable to process returns received without a receipt or a written explanation of the reason for the return with the order number.

How to return an item:

13 .Can I return an item that I received as a gift? We will gladly accept a gift return for exchange within fifteen (15) days from date of shipment. To return goods, please save the item(s) and packaging materials. Be sure to include a copy of your packing slip with your return, along with an explanation stating why you are not satisfied with the item(s).

14 .What if I want a refund for my return? Refunds will be processed as a credit to the credit card used at the time of purchase or in the form of a check drawn from U.S. funds for all other methods of payment. No refunds will be provided in the form of cash or in any other currency besides U.S. funds. All refund checks will be mailed to the "Bill To" address used when the order was placed.